

Otherwise, you may copy/paste the logs directly if you have to, but an attachment is better. Please attach both logs to your reply if possible. If you've run it before it may not and you may need to select it manually The first time the tool is run, it also makes another log ( Addition.txt). It will make a log ( FRST.txt) in the same directory the tool is run. When the tool opens click Yes to the disclaimer. You can check here if you're not sure if your computer is 64-bit.ĭouble-click to run it. Note: You need to run the 64-bit version to be compatible with your system. Please download the 64-bit Farbar Recovery Scan Tool and save it to your system's desktop. As an alternative, please follow the procedure below and attach the two (2) resultant text files in the manner you used in your first post:
#Install malwarebytes archive#
Thank you for attaching the MBST-Grab archive but unfortunately it was unexplainably incomplete. Malwarebytes for Windows will open once the installation completes successfully. Save all your work and click OK when you are ready to reboot.Īfter the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows. To uninstall all Malwarebytes Products, click the Clean button. Please attach the file in your next reply.

To provide logs for review click the Gather Logs buttonĪ file named mbst-grab-results.zip will be saved to your Desktop
#Install malwarebytes license key#
The Premium license key is backed up and reinstated.
#Install malwarebytes install#
Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards.The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. Gather Logs: Collects troubleshooting information from the computer.The Advanced menu page contains four categories: Place a checkmark next to Accept License Agreement and click Next You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Double-click mb-support-X.X.X.XXXX.exe to run the program
